Roots of Flavours

What is Roots & Flavours of Africa?

Roots & Flavours of Africa is an online African grocery store based in Kettering, Northamptonshire. We specialize in authentic African foods and premium meats from local UK suppliers.

What is your mission?

Our mission is to bring the rich, vibrant flavours of Africa to your kitchen with authentic ingredients, quality meats, and reliable delivery.

Where do your products come from?

We source authentic products from Africa through trusted importers and get our meats from UK-based local farms and suppliers.

What kinds of products do you offer?

We offer grains, spices, sauces, snacks, beverages, and meats for an authentic African kitchen experience.

How do you ensure product quality?

We only work with trusted suppliers who meet international food safety standards and ensure all items are handled with care.

Are your meats fresh or frozen?

Our meats are mostly delivered frozen to retain quality, though fresh options are available upon request.

Do you offer gluten-free or vegan options?

Many products are naturally gluten-free or vegan. Check each product’s label for dietary info—we’re expanding our selection regularly.

How do I place an order?

Browse our shop, add items to your cart, and checkout securely. You can register an account or continue as a guest.

What payment methods do you accept?

We accept all major debit and credit cards through our secure checkout system.

Can I change or cancel an order?

Contact us as soon as possible. If your order hasn't been processed yet, we’ll do our best to accommodate changes.

Where do you deliver?

We currently deliver to all areas within Northamptonshire, UK.

When will my order arrive?

Delivery times are shown at checkout. We aim for prompt and reliable delivery.

What are the delivery charges?

Charges vary by location and order total. Exact fees are shown at checkout. Free delivery may apply for large orders.

What if I'm not home?

If you’re not home, we may leave your package in a safe location. Redelivery may be needed for perishables.

What is your return policy?

Contact us within 1 hour of delivery for damaged/incorrect items. Perishable goods can’t be returned unless faulty.

How do I contact customer service?

You can reach us at support@ or call us on +44 7721 152436. We aim to respond quickly.

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